Consumer Affairs Office

Hours of Operation

Monday 7:30 a.m. - 4:30 p.m.
Tuesday 7:30 a.m. - 4:30 p.m.
Wednesday 7:30 a.m. - 4:30 p.m.
Thursday 7:30 a.m. - 4:30 p.m.
Friday 7:30 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed
Federal Holiday Closed
DONSAs 7:30 a.m. - 4:30 p.m.

Contact

Indiana Avenue
Bldg. 2601
Google Map

Tel:
+1 (270) 798-5518

Military DSN Tel:
(312)635-5518

Write an ICE comment

The Army Community Service (ACS) Financial Readiness Consumer Affairs Office (CAO) focuses on improving our client’s personal financial status and their ability to perform as responsible consumers.

CAO provides assistance with consumer complaint resolution and mediation. CAO maintains a database of all consumer complaints and provides clients with complaint history on all local businesses. Consumer Affairs also provides assistance with pre-purchase advice on large purchases, credit reports, and other areas of consumer awareness. CAO encourages consumers to have all contracts reviewed prior to signing. They also provide information on market trends.

Our counselors are here to help with your needs by providing consultations, resources, guidance, and advocacy to all members of the Army Family. Services are provide on a walk-in bases, no appointment is necessary.

Customer Complaint Resolution & Mediation

Consumer Affairs provides consumer complaint resolution, mediation, and referral assistance for both local and national complaints. Let ACS Consumer Affairs Office help you deal with local and national businesses! If you feel that a business did not provide you with services or goods as promised, and they are not willing to work with you, you can file a consumer complaint right here at the Fort Campbell ACS Consumer Affairs office. We will mediate your complaint and do our best to resolve it!

If you feel your consumer rights have been violated, you can file a Consumer Complaint. Contact the Consumer Affairs Office for additional information.

When filing a complaint, please bring in copies of all relevant documents (e.g. warranties, bill of sale, correspondence with businesses, etc.).

Credit Scores/Reports & Carfax Reports

FREE Credit Scores and ReportsEver wondered what your credit score is? Have you seen your credit report lately? Identity Theft is real and it can happen to anyone! Our ACS Consumer Affairs Office offers free credit scores and reports as well as help with identity theft.

FREE Carfax Reports: Don’t buy a pre-owned vehicle without seeing the Carfax report! It can save you and your wallet.  FREE Carfax reports are available at the ACS Consumer Affairs Office on walk-in basis.

Links

CONSUMERS
Fort Campbell Staff Judge Advocate (JAG)
+1 (270)798-4432
Tennessee Department of Consumer Affairs
+1 (615)741-4737
Kentucky Consumer Protection Division
+1(888)432-9257
Federal Trade Commission
+1 (877)382-4357

VEHICLES
Kelly Blue Book (Determine Vehicle Values)
NADA (Determine Vehicle Values)
Federal Trade Commission (Automobile Website)
+1 (877)438-4338
Bankrate.com (Loan Calculators)

HOME BUYING
Federal Trade Commission (At Home Website)
+1(877)438-4338
Bankrate.com (Loan Calculators)

CREDIT
Annual Credit Report (Access Your Free Credit Reports)
+1 (877)322-8228
Individual Credit Reporting Agencies
Equifax
+1 (800)685-1111
Experian
+1 (866)200-6020
TransUnion
+1 (800)888-4213
Federal Trade Commission (Identity Theft Information)
+1 (877)438-4338
FICO (Understanding Your Credit Score)
+1 (800)342-6726

OFF LIMITS LIST
Fort Campbell Off Limits List - 14 Nov 2018 (.pdf)