Survivor Outreach Services

Hours of Operation

Monday 7:30 a.m. - 4 p.m.
Tuesday 7:30 a.m. - 4 p.m.
Wednesday 7:30 a.m. - 4 p.m.
Thursday 9 a.m. - 4 p.m.
Friday 7:30 a.m. - 4 p.m.
Saturday Closed
Sunday Closed
Federal Holiday Closed
DONSAs Office Hours Vary - Please call ahead.


Screaming Eagle Drive
Bldg. 5001
Google Map

+1 (270)798-0277

Military DSN Tel:

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Survivor Outreach Services (SOS) demonstrates the Army's commitment to Families of the Fallen. The mission of SOS is to provide enhanced services to these Families. SOS utilizes a holistic and multi-agency approach to delivering services to Survivors by providing services  closest to where Families reside. SOS will allow the Army to better identify the needs of others touched by the loss of a Soldier.

Our Mission

  • Maximize cooperative efforts within the Army Casualty and Family Programs
  • Extend support to Families both before and after a crisis by maximizing cooperation between government and non-government agencies
  • Ensure Survivors receive all benefits to which they are entitled
  • Encourage our Survivors to remain an integral part of the Army Family for as long as they desire
Contact Information

SOS Program Manager

Phone: +1 (270)956-1205

SOS Social Service Assistant

Maura Pocasangre
Phone: +1 (270)798-0272

SOS Support Specialist

Gwen Finley
Phone: +1 (270)798-0277

PJ Rawlins
Phone: +1 (270)412-8457


SOS Financial Counselor

     By Appointment Only

Support Specialist

Support Specialist function as the long term support personnel for Survivors. Support Specialist will coordinate support groups, briefings to the community and leadership; and provide life skills and supportive counseling. Support Specialist work closely with Casualty Assistance Center Benefit Coordinators and the Casualty Assistance Officer to ensure the Survivor receives necessary services.

Financial Counselors

Financial Counselors provide financial advice, investment education and estate planning to assist the surviving Family member to reach financial goals. Financial Counselors work closely with the Casualty Assistance Benefit Coordinator and legal assistance to ensure estate and financial issues are addressed.

Documents & Forms

DD Form 2788 Child Annuitant's School Certification (.pdf)

Defense Finance and Accounting Service (DFAS) Retired and Annuity Pay Certificate of Eligibility (.pdf)

Direct Deposit Sign-Up Form (.pdf)

Form W-4P Withholding Certificate for Pension or Annuity Payments (.pdf)

Standard Form 1199A Direct Deposit Sign-Up Form (.pdf)

Survivor Access Badge Application (.pdf)

VA 40-0247 Presidential Memorial Certificate Request Form (.pdf)

VA Form 21P-530 Application for Burial Benefits (Under 38 U.S.C. Chapter 23) (.pdf)

VA Form 21-674 Request for Approval of School Attendance (.pdf)

Financial Podcasts

Saving & Investing (Parts 1-4)


    Part 1 - Goal Setting

    Part 2 - Mutual Funds

    Part 3 - Dollar Cost Averaging (DCA)

    Part 4 - Taxes on Tax-Deferred Accounts


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