Survivor Outreach Services

Hours of Operation

Monday 7:30 a.m. - 4 p.m.
Tuesday 7:30 a.m. - 4 p.m.
Wednesday 7:30 a.m. - 4 p.m.
Thursday 7:30 a.m. - 4 p.m.
Friday 7:30 a.m. - 4 p.m.
Saturday Closed
Sunday Closed


Screaming Eagle Drive
Bldg. 5001
Google Map

+1 (270)798-0277

Military DSN Tel:

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Survivor Outreach Services (SOS) demonstrates the Army's commitment to Families of the Fallen. The mission of SOS is to provide enhanced services to these Families. SOS utilizes a holistic and multi-agency approach to delivering services to Survivors by providing services to the Garrison and communities closest to where Families live. SOS will allow the Army to better identify the needs of others touched by the loss of a Soldier.

Our Mission

  • Maximize cooperative efforts within the Army Casualty and Family Programs
  • Extend support to Families both before and after a crisis by maximizing cooperation between government and non-government agencies
  • Ensure Survivors receive all benefits to which they are entitled
  • Encourage our Survivors to remain an integral part of the Army Family for as long as they desire
Contact Information

SOS Program Manager

Suzy Yates
Phone: +1 (270)798-0272

SOS Financial Counselor

Brett Ives
Phone: +1 (270)412-8457

SOS Support Specialist

Phone: +1 (270)798-0277


Support Specialist

Support Specialist function as the long term support personnel for Survivors. SupportĀ Specialist will coordinate support groups, briefings to the community and leadership; and provide life skills and supportive counseling. SupportĀ Specialist work closely with Casualty Assistance Center Benefit Coordinators and the Casualty Assistance Officer to ensure the Survivor receives necessary services.

Financial Counselors

Financial Counselors provide financial advice, investment education and estate planning to assist the surviving Family member to reach financial goals. Financial Counselors work closely with the Casualty Assistance Benefit Coordinator and legal assistance to ensure estate and financial issues are addressed.

Documents & Forms

DD Form 2788 Child Annuitant's School Certification(.pdf)

Defense Finance and Accounting Service (DFAS) Retired and Annuity Pay Certificate of Eligibility(.pdf)

Direct Deposit Sign-Up Form(.pdf)

Form W-4P Withholding Certificate for Pension or Annuity Payments(.pdf)

Sample Template to Request W-2 Form(.pdf)

Standard Form 1199A Direct Deposit Sign-Up Form(.pdf)

TRICARE Retiree Dental Program Enrollment Application(.pdf)

VA 40-0247 Presidential Memorial Certificate Request Form(.pdf)

VA Form 21-526EZ Notice to Veterans/Service Member of Evidence Necessary to Substantiate a Claim for Veterans Disability Compensation and Related Compensation Benefits(.pdf)

VA Form 21P-530 Application for Burial Benefits (Under 38 U.S.C. Chapter 23)(.pdf)

VA Form 21-674 Request for Approval of School Attendance(.pdf)

Financial Podcasts

Saving & Investing (Parts 1-4)


    Part 1 - Goal Setting

    Part 2 - Mutual Funds

    Part 3 - Dollar Cost Averaging (DCA)

    Part 4 - Taxes on Tax-Deferred Accounts