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Survivor Outreach Services

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Survivor Outreach Services
BLDG 2577A Screaming Eagle 

Fort Campbell, Kentucky 42223
United States
+1(270) 798-0272

Hours of Operation:


7:30am - 4:00pm


9:00am - 4:00pm

Wednesday - Friday

7:30am - 4:00pm

Saturday & Sunday


Federal Holidays


Training Holiday

7:30am - 4:00pm


Survivor Outreach Services (SOS) demonstrates the Army's commitment to Families of the Fallen. The mission of SOS is to provide enhanced services to these Families. SOS utilizes a holistic and multi-agency approach to delivering services to Survivors by providing services closest to where Families reside. SOS will allow the Army to better identify the needs of others touched by the loss of a Soldier.

Our Mission

  • Maximize cooperative efforts within the Army Casualty and Family Programs.
  • Extend support to Families both before and after a crisis by maximizing cooperation between government and non-government agencies.
  • Ensure Survivors receive all benefits to which they are entitled.
  • Encourage our Survivors to remain an integral part of the Army Family for as long as they desire.


SOS Contact Information
SOS Services

Support Specialist
Support Specialist function as the long term support personnel for Survivors. Support Specialist will coordinate support groups, briefings to the community and leadership; and provide life skills and supportive counseling. Support Specialist work closely with Casualty Assistance Center Benefit Coordinators and the Casualty Assistance Officer to ensure the Survivor receives necessary services.

Financial Counselors
By appointment only. Financial Counselors provide financial advice, investment education and estate planning to assist the surviving Family member to reach financial goals. Financial Counselors work closely with the Casualty Assistance Benefit Coordinator and legal assistance to ensure estate and financial issues are addressed.

Benefit and Entitlement Information

1-877-888-FEDS (1-877-888-3337)

Defense Finance and Accounting Services (DFAS)
Annuitant Pay: 888-332-7411
Hours: Monday through Friday
8:00 a.m. - 5:00 p.m. ET

DFAS School Certifications (DD Form 2788 Information)

Gold Star & Surviving Family Member Representatives

Interactive Survivor Benefits Report (OSBR)

1-800-MEDICARE (1-800-633-4227)

My Army Benefits

Social Security
Clarksville Office: 1-877-531-4695
Hours: Monday through Friday
9:00 a.m. - 4:00 p.m. CST

National Number: 1-800-772-1213
Hours: Monday through Friday
8:00 a.m. - 7:00 p.m.

Tricare East (Prime & Select): 1-800-444-5445
Tricare For Life: 1-866-773-0404
Tricare Plans Comparison

Veterans Affairs (VA)
VA Benefits Hotline: 1-800-827-1000
Hours: Monday through Friday
8:00 a.m. - 9:00 p.m. ET

VA Form 21-674 (Request for Approval of School Attendance)

VA Education
1-888-GIBILL-1 (1-888-442-4551)
Hours: Monday through Friday
7:00 a.m. - 6:00 p.m. CST

Financial Videos

Click Saving & Investing (Parts 1-4) for the entire playlist or the following for each part: