Q: "Who can use your services?"
A: We work with all Services-Active Duty, Retirees, Reserves, Guard and DoD Civilians and Contractors.
Q: "Does LTS accept walk-ins?"
A: Yes, please verify our hours of operation as Federal Holidays, weather related closures or other factors may affect our normal operating hours. Appointments are not required.
Q: "Why do working Leisure Travel Services agents have a closed sign when there are customers waiting to be served?"
A: Although a Leisure Travel Services agent has a closed sign on their desk they are not completely closed. Leisure Travel Services offers a variety of services from ticket sales, travel packages, hotel packages, cruise packages and special events just to name a few. The time consumed to research for each quote requested depends on the complexity of the package and includes research via internet, email and telephone. For these reasons it is sometimes necessary to close down an agent, who would normally remain open to accommodate and serve face-to-face customers. Other factors may be due to high season i.e. March-September or Training, Administrative duties and Inventory. Please note that Leisure Travel Services agents will ONLY close when it is necessary, and it is approved by management.
Leisure Travel Services agents are driven by the needs of the customer regardless of their location at the time of request Requests and/or services are not only face-to-face but also via email, internet and telephone, all customers are held to the same standard of quality service.
Q: "Do you book airfare?"
A: We are not set up and an official an airline ticketing agency, therefore we cannot issue airline tickets. However, if you are unable to access the web for online purchases, we can assist you in finding the best rates with the airlines directly. Another option for discounted airfare is with www.americanforcestravel.com which is available to all Active Duty and Retired servicemembers or DoD Civilians.
Q: "Do you have packages?"
A: Leisure Travel Services Does not offer "Pre-Made" Packages as seen on the internet or TV. We customize packages to suit your individual needs and wants. Just let us know where and when you want to go and we will be happy to get your accurate rates for your package. For this reason, the prices we quote are more accurate for exactly the vacation you are asking for.
Q: "What forms of payment do you accept?"
A: For attraction tickets purchased, we accept cash, check, Visa, Mastercard, Discover, American Express, and the AAFES STAR card. Any payments for Hotel Reservations, Vacation packages, or cruises must be with a major Credit or Debit Card- Visa, Mastercard, American Express or Discover.
Q: "What do you have for "FREE"?"
A: Leisure Travel Services does from time to time offer complimentary tickets for Military Appreciation to various events. Please check with us periodically for any Military Appreciation tickets we may have to offer. These complimentary tickets are handled as per Standard Operating Procedures for Distribution of Complimentary Tickets.
Q: "Do you sell or offer any concert tickets or event for Nashville or the surrounding tickets?"
A: We may be able to get special military discounts for a few events; however most concerts and shows will only be available through the venue box office or Ticketmaster online. Please check with us for any possible discount information. You can also check with the venue box offices directly for any Military discounts offered for events.
Q: "Do you book packages for units, FRG's or other groups?"
A: We are glad to work with your Unit. FRG, or any other groups for day trips, Bus charters, Attraction tickets or packages. We will work hard to get you a great deal.
Q: "Why can we sometimes get a better rate if we deal with the vendor directly rather than going through Leisure Travel Services? If you are here for the soldier, why are some prices more than what we can get online?"
A: Leisure Travel Services strives to offer our Military community the best pricing possible. It is true some vendors may have a "better deal" however we encourage our clients to research all components of the package and all policies involved. We are here in person to answer and questions regarding your booking and handle any issues that may come up. We do have a convenience surcharge on our attraction tickets; however, all monies do go towards the MWR program and the Soldiers Quality of Life here on Fort Campbell. In addition, due to contract negotiations, some attractions may have a better Military discount at the door rather than our rate here in the office. We do let our clients know how to get the best rate for them.
Q: "Is my purchasing through the Leisure Travel Services Office really better for the military Family?"
A: Purchasing through the Leisure Travel Services Office insures you have someone working to get you the best rate and all components of your purchase are accurate. Additionally, all income from packages, tickets, etc is returned to support your MWR Activities here at Fort Campbell. Special events such as Concerts, the annual 4th of July Concerts and Fireworks, Winter Wonderland, KidsFest, etc. are all part of the MWR Events put on throughout the year for Military Families to enjoy.
Q: "How do I get a passport?"
A: Allow 4-6 weeks to obtain passport. When planning your vacation please be aware of the leisure passport requirements. Visit travel.state.gov to find out what you need to know before you travel. To obtain a passport for the first time, you need to go in person to one of over 9,000 passport offices. You must bring passport photographs of yourself, proof of U.S. citizenship, and a valid form of photo identification such as a driver’s license. Please be sure to verify all requirements before visiting a passport office. You’ll also need to apply in person if your expired U.S. passport is not in your possession; if your previous U.S. passport has expired and was issued more than 15 years ago; if your previous U.S. passport was issued when you were under age 16; or if your currently valid U.S. passport has been lost or stolen.
All Family members traveling outside the U.S. must obtain a passport prior to travel. Active duty cannot travel leisurely on an official passport. Active duty Soldiers planning to travel to foreign countries for R & R should visit the DoD Foreign Clearance Guide for required documents for that particular country.
For information on planning your vacation and how to apply for all the proper travel documents, please call Leisure Travel Services.
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Q: Are Military Discounted Attraction tickets available for anyone to purchase?
A: Yes and No. Vendors create agreements with the Military Ticket Program and/or with Leisure Travel Services directly to offer their admission tickets at an affordable rate to Military Base Ticket Offices. While some vendors may not require to see valid Military or DoD ID cards when using the tickets purchased at LTS, some will require that at least one person in the party- either a Service Member with Active, Retired, VA or DoD ID card OR Spouse of an eligible sponsor must show ID at the attraction when presenting a ticket purchased at LTS.
Q: As an eligible patron of MWR, can I purchase tickets to give as a gift to someone that does not have any Military affiliation or ID card?
A: This depends on the attraction and what the Vendor requires when ticket purchased at LTS is presented at the gate. Most vendors will require at least one person in the party show a Military or DoD ID card.
Q: Are tickets refundable if I can’t go, or my plans change?
A: Tickets are non-refundable and non-transferrable to another party. Please make sure of your plans prior to purchase. LTS does not guarantee attraction requirements such as pre-reservations, park hours or possible closures. This is all at the attractions discretion.
Q: My attraction tickets are incorrect. Can LTS assist with changes?
A: If you notice an error on your tickets such as wrong location, incorrect name information, etc. please let and LTS agent know immediately. We require all patrons who purchase tickets in person to verify all tickets and information is correct prior to leaving our office. If tickets are purchased by phone, please let LTS know of any incorrect information immediately upon receipt of your tickets.
